Project Management User Experience

Job Overview

Job Description

Key Responsibilities
1. Requirements & Stakeholder Engagement

• Collaborate with internal teams, project owners, and external partners to gather and clarify goals, needs, and system requirements.
• Translate ideas from stakeholders into clear requirements for technical and design teams.

2. Platform & Process Analysis

• Analyse how users (e.g., project creators, volunteers, donors) interact with the platform.
• Identify pain points and opportunities to improve workflows such as onboarding, project management, reporting or contribution tracking.

3. Data-Driven Insights

• Use data to measure engagement, project success rates, and impact metrics (e.g., time/knowledge contributed, community outcomes).
• Prepare dashboards and reports that help leadership make informed decisions.

4. Solution Design & Support

• Propose and help implement solutions, new features or operational improvements that enhance user experience or increase contributions.
• Support testing and rollout of changes, ensuring quality and alignment with objectives.

5. Communication & Documentation

• Document requirements, process maps, and recommendations.
• Present findings and updates to stakeholders and team members in a clear, accessible way.

6. Impact Measurement

• Track and analyse social impact KPIs for example, number of successful projects, contributor growth, or community benefits helping the organisation assess and improve its mission delivery.

Essential Skills

Analytical thinking and problem-solving
Strong communication (written + verbal)
Data analysis & reporting (Excel, SQL, Power BI/Tableau)
Business process modelling
Ability to work with multidisciplinary teams
Stakeholder management skills