Service Operations Coordinator

Job Overview

Job Description

Role Overview:
You’ll manage a variety of tasks that require attention, analysis, and quick decision-making. Responsibilities include handling calls and emails, raising and managing work orders, coordinating urgent tasks with contractors, processing invoices, and managing sign-off tickets and insurance documentation. You’ll ensure all jobs are tracked and completed within agreed KPIs.

What we’re looking for:

Strong critical thinking and problem-solving skills

Experience handling calls and emails

Excellent people and communication skills

Basic knowledge of Microsoft Office

Customer service experience is a plus

Accuracy and attention to detail

Ability to work independently and in a team

Strong prioritization, multitasking, and time management skills

Job Type: Full-time, 7 PM- 4 AM

Onsite (Iloilo Office): Bldg. 2, 2nd Floor, Nelly Garden, Jaro, Iloilo City