Operations Helpdesk Officer

Job Overview

Job Description

7:00 PM 4:00 AM Shift Full-time Onsite (Iloilo)

About the Role

We have partnered with a company that is a leader in the provision of Risk and Compliance Auditing and Management services to the built property sector, whose clients are some of the largest corporations in Australia.

As a Helpdesk Support Officer, your responsibilities will span a variety of tasks, where each situation will require careful attention, analysis, and effective decision-making. You will handle inbound and outbound calls, raise and manage work orders, coordinate urgent tasks with contractors, process invoices, and manage sign-off tickets and insurance documentation. You will respond to email enquiries and ensure all jobs are tracked and closed within agreed KPIs.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection’. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.

What you’ll be working on

Interpreting and validating client's needs

Action an appropriate service response to resolve issues

Accurate data capture / entry

Effectively communicate with clients and contractors

Ensure internal and external service standards are met

Tracking and closure of outstanding jobs within agreed KPIs

Participate in system and staff development

What we’re looking for:

Critical thinking skills to determine the best course of action for resolving service-related concerns.

Excellent verbal and written communication skills (phone and email)

Possesses excellent people skills

Basic Knowledge with Microsoft Office Suite

Experience in working in a customer service role is a plus.

Accuracy and attention to detail is essential.

Capacity to perform both individually and as a highly effective team member

Able to prioritize, multitask, and efficiently manage time.

Office Location: Bldg. 2, 2nd Floor, Nelly Garden, Jaro, Iloilo City