Medical Billing Specialist

Job Overview

Job Description

Duties and Responsibilities:

Process all calls, regardless of account(s), on all clients’ telephone lines in an efficient, effective, and courteous manner. Follow all instructions, procedures, protocols, and updates necessary for answering, handling, and dispatching calls according to the information, updates and changes
available in each account. Provides professional patient care services by obtaining and verifying necessary demographic, insurance and other vital information requested by the client. Responsible for scheduling and re-scheduling patient appointments, answering questions based
on account scripting, code calls, specialty account protocols, additionally training on accounts if needed by department/company/client(s) and department needs, booster training, re-tooling for
training on accounts.

• Process all calls assigned to his/her division in keeping with the operating procedures and performance standards set by the company and client(s)

• Enter and report all calls and contacts in a timely, accurate, complete and efficient manner

• Train on other accounts as needed based on the business needs of company clients

• Flexible with schedule, open to working weekends, overtime, split shifts if needed

• Understand and abide by HIPAA guidelines, abide by all company policies

• Perform other duties assigned by Management

Education and/or Experience:

• High School Diploma or equivalent

• 1 2 years of experience in medical billing, healthcare RCM, or customer support.

• Strong problem-solving skills with the ability to explain complex billing concepts in a simple way.