Customer Specialist Coordinator

Job Overview

Job Description

Position Overview

The Customer Specialist Coordinator plays a key role in supporting client engagement, coordination, and service execution. This position focuses on managing customer interactions, organizing requests, and ensuring a smooth experience from initial contact through completion. The ideal candidate is detail-oriented, communicative, and dependable.

Key Responsibilities

Serve as a primary point of contact for customers, responding to inquiries in a professional and timely manner

Coordinate customer requests, schedules, and documentation accurately

Guide customers through processes, next steps, and expectations

Maintain organized records of customer interactions and updates

Support internal operations by ensuring information is complete and up to date

Follow established procedures to ensure consistency and quality of service

Address questions or concerns and escalate issues when appropriate

Provide follow-up communication to ensure customer satisfaction

Qualifications

Strong customer service and communication skills

Ability to manage multiple tasks and priorities effectively

High attention to detail and organizational skills

Comfortable working independently and meeting deadlines

Basic proficiency with email, scheduling tools, and office software

Previous experience in customer service, coordination, or administrative support preferred

Skills & Attributes

Professional and courteous demeanor

Strong follow-through and accountability

Problem-solving mindset

Clear written and verbal communication

Adaptable and reliable

Work Environment

Remote or hybrid opportunities available

Flexible scheduling depending on business needs

Performance-focused with opportunities for growth