Experience Coordination Specialist

Job Overview

Job Description

Position Overview
The Experience Coordination Specialist is responsible for managing and supporting customer interactions, coordinating services, and ensuring a smooth, organized experience from initial contact through completion. This role focuses on communication, organization, and follow-through to deliver consistent, high-quality service.

Key Responsibilities

Serve as a primary point of contact for customers, responding to inquiries professionally and in a timely manner

Coordinate customer requests, schedules, and required documentation

Guide customers through processes, expectations, and next steps with clarity

Maintain accurate records of interactions, updates, and outcomes

Communicate across teams or systems to ensure seamless service delivery

Monitor timelines and follow up to ensure commitments are met

Address questions or issues promptly and escalate when necessary

Provide post-engagement follow-up to confirm satisfaction and resolve outstanding items

Qualifications

Strong customer service and communication skills

Excellent organizational and time-management abilities

Ability to manage multiple priorities in a fast-paced environment

Attention to detail and accuracy in record-keeping

Comfort using email, scheduling tools, and standard office software

Previous experience in coordination, customer support, or administrative roles preferred

Skills & Attributes

Professional and approachable demeanor

Clear written and verbal communication

Strong follow-through and accountability

Problem-solving mindset

Adaptability and reliability

Work Environment

Remote or hybrid opportunities available

Flexible scheduling based on operational needs

Performance-focused role with opportunities for growth