Customer service executive - Hindi and English is must

Job Overview

Job Description

Answer inbound calls and assist customers with their queries, requests, and complaints

Raise service requests and complaints on behalf of customers using the CRM system

Generate leads and educate customers about new products and their benefits

Maintain and strictly adhere to compliance and regulatory guidelines

Capture problem indicators, highlight recurring issues, and suggest process improvements

Adhere to monthly scorecard parameters, including Quality, Efficiency, and Accuracy

Maintain adequate product, process, and system knowledge required for the role

Ensure assigned sales targets are consistently met