Travel Agent

Job Overview

Job Description

About Us

At Matthew May’s Travel Agency, we believe that travel is more than just a destination it’s about the stories you bring home. We are a boutique agency dedicated to crafting bespoke, seamless, and unforgettable travel experiences for our clients. Whether it’s a luxury Mediterranean cruise, a hidden-gem safari, or a complex corporate itinerary, we pride ourselves on our white-glove service and insider expertise.

We are looking for a passionate, detail-oriented Travel Agent to join our growing team and help our clients see the world.
What You’ll Do

• Design Custom Itineraries: Research, plan, and execute personalized travel packages including flights, hotels, cruises, tours, and transportation.

• Build Relationships: Act as a dedicated advisor for clients, understanding their unique preferences and budget to provide tailored recommendations.

• Manage Bookings: Handle all aspects of the booking process via GDS or supplier portals, ensuring accuracy in every detail.

• Provide Expert Support: Serve as the point of contact for clients during their travels, assisting with any itinerary changes, emergencies, or special requests.

• Stay Informed: Keep up-to-date with industry trends, destination requirements (visas, health protocols), and new luxury offerings.

Who You Are

• Experienced: 1 3 years of experience in the travel industry (preferred) or a strong background in high-end sales/customer service.

• Detail-Obsessed: You understand that the difference between a good trip and a great one is in the details.

• A Problem Solver: You remain calm under pressure and can pivot quickly if a flight is canceled or a plan changes.

• Tech-Savvy: Proficient with travel booking software (SABRE, Amadeus, etc.) and CRM tools.

• Globally Minded: You have a personal passion for travel and a deep knowledge of popular (and niche) international destinations.

Benefits & Perks

• Competitive base salary plus commission/incentives.

• Travel Perks: Access to FAM trips (familiarization trips), industry discounts, and professional development.

• Flexibility: Remote work options and a supportive, collaborative team culture.

• Growth: Opportunity to help shape the future of a growing boutique agency.