Cisco Lifecycle UCCE/PCCE Engineer (Contact Centre)

Job Overview

Job Description

Responsibilities:
- Conduct and support the full lifecycle of Cisco UCCE deployments focused on patching and
major upgrades from 12.x to 15.x.
- Collaborate with customers and internal teams to ensure successful adoption, configuration
management, and lifecycle initiatives aligned with business outcomes.
- Provide expert guidance on upgrades, patches, and maintenance strategies to
keep UCCE environments resilient and optimized.
- Utilize automation and APIs (such as Bulk Job API, Agent API, Outbound Option APIs) to
streamline lifecycle operations and improve efficiency.
- Monitor system performance, troubleshoot issues, and provide proactive recommendations
for lifecycle improvements.
- Support integration with Cisco collaboration and contact center products, ensuring seamless
multi-channel contact center functionality.