Customer Service Representative (Remote / Full-Time)

Job Overview

Job Description

Be the reliable point of contact for business owners and the steady hand that keeps projects organized and moving.

We are looking for a people-first Customer Service Representative to handle phone support, manage schedules, calendars, files, and emails, and ultimately help deliver a smooth, high-trust overall customer experience.

If you love helping people, keeping details straight, and making sure nothing falls through the cracks this is for you.

What You’ll Do
- Respond to customer inquiries via phone and email with professionalism and empathy
- Update and maintain CRM records (leads, contacts, notes, follow-ups)
- Schedule appointments and coordinate calendars to keep the team on track
- Support basic project coordination by relaying updates and confirming next steps
- Keep communication clear, accurate, and consistent so customers feel confident

You’re a Great Fit If You
- Have 1+ years in customer service, admin support, or a similar role for a US client
- Communicate clearly in excellent written and spoken English
- Have a clear, neutral speaking voice for phone support (easy to understand, professional tone)
- Are organized, dependable, and customer-centric (you follow through)
- Are comfortable using CRM tools, email, calendars, and basic documentation systems
- Understand (or are excited to learn) SOPs, KPIs, and project coordination workflows
- Have strong attention to detail and can anticipate what needs to happen next
- Are patient and empathetic

Why You’ll Love Working Here?
- Remote, stable full-time role with long-term growth potential
- Work closely with leadership in a supportive, values-driven team
- Your work directly improves the customer experience (you’ll feel the impact)
- A company that values reliability, communication, and doing things the right way

Required Tools & Setup (Non-Negotiable)
- To ensure you can succeed remotely, please attach device specs/screenshots with your application.
- Device: Laptop or desktop (under 3 years old)
- CPU: Intel i5 (10th gen or newer) / AMD Ryzen 5+
- RAM: Minimum 8GB
- Internet: 50 100 Mbps minimum (plus a backup connection)
- Audio/Video: Working webcam, mic, and headset

Ready to Apply?
We’re not just hiring we’re building a long-term team.
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