Clinic Manager Dialysis Clinic

Job Overview

Job Description

About Our Client
Our client delivers life-saving kidney care to over 2,000 patients across England and Wales. As part of a respected international network of renal care providers, they are committed to transforming care and improving the quality of life for people receiving dialysis treatment around the world.
Proud to be an independent, nurse-led provider, they work in close partnership with the NHS to deliver the highest standards of care using cutting-edge technology in welcoming, modern environments.

About the Role
We are seeking an experienced and motivated Clinic Manager to lead a busy dialysis clinic in Bilston.
This is a pivotal leadership position where you will inspire and guide a team of nurses and support staff to provide outstanding, patient-centred care. You will coordinate all clinical, operational, and administrative aspects of the clinic, ensuring it runs smoothly and efficiently.

Key Responsibilities
Provide overall leadership and operational management of the clinic

Ensure a seamless patient journey and a welcoming environment for all patients and visitors

Liaise effectively with external organisations such as NHS Trusts and regulatory bodies (e.g. CQC), with support from regional leadership

Implement and monitor quality improvement initiatives

Oversee onboarding, training, and professional development of new team members

Foster strong, positive relationships with patients and resolve any concerns or complaints

Ensure compliance with all relevant governance, clinical, and regulatory systems, including KLoE

Maintain accurate documentation and ensure timely submission of reports

About You
To be successful in this role, you will need:
Registration as a Manager with the CQC, or willingness to obtain this

Full NMC registration with appropriate nursing qualifications

Proven clinical leadership experience within an outpatient haemodialysis setting

Strong interpersonal and communication skills, with a compassionate, approachable manner

A hands-on leadership style, fostering a value-driven culture that motivates your team

Proactive, solution-oriented approach to managing change in a clinical environment

Excellent organisational skills to balance the many aspects of clinic management

Evidence of continued professional development, ideally in renal care