Order Processor Home Improvements / Construction

Job Overview

Job Description

The Role:

We are looking for someone who can take ownership of the full order processing cycle from customer sign-off through to installation. This is a fast-paced role that requires exceptional organisation, communication, and attention to detail.

Key Responsibilities:

Accurately process customer orders following surveyor and sales rep submissions
Manage project pipelines, ensuring timelines are tracked and met
Liaise with suppliers and fitters to ensure correct materials are ordered and delivered on time
Coordinate with the installations team to schedule jobs based on customer availability and job readiness
Update internal systems and CRM (e.g., HubSpot) with project and order information
Manage and track variations to original orders (e.g., colour changes, material upgrades)
Provide weekly reports on job progress, order delays, and pending actions
Assist with customer queries and support the operations team in ensuring smooth job completion
Take responsibility for filing, scanning, and maintaining accurate job records
What You’ll Need:

Proven experience in a similar role within construction, renovations, or home improvements
Solid understanding of materials, product types, and trade processes
Excellent time management and multitasking skills
Strong communication both written and verbal
A proactive attitude taking ownership and finding solutions fast
Familiarity with CRMs (e.g., HubSpot), Google Sheets, and order tracking tools
High attention to detail and a strong sense of responsibility
Desirable:

Experience liaising with tradespeople and understanding of site requirements
Ability to support with procurement or supplier negotiations
Knowledge of how to prepare installation packs and customer file documentation
Benefits:

Work with a close-knit, supportive team
Opportunities for progression as the business continues to grow
Flexible and fast-paced working environment
Be a part of a growing, passionate company transforming homes across the UK
Job Types: Full-time, Part-time, Permanent

Pay: 12.21- 18.00 per hour

Expected hours: 5 8 per week

Benefits:

Free parking
On-site parking
Work Location: In person