Customer Service Representative - Travel Industry

Job Overview

Job Description

About Us

Business Class is a global travel company based in the United States, specializing in the sale of business and premium class airline tickets. We offer our clients the best prices and a seamless travel experience through exceptional customer service.

We’re currently expanding our team and looking for experienced Customer Service Agents who are passionate about travel and dedicated to helping clients with care and professionalism.

What You’ll Do As a Customer Service Agent, you’ll be the first point of contact for our travelers. You will:
- Assist with post-sales requests: flight changes, cancellations, and refunds
- Handle special service needs (seat selection, special meals, wheelchair assistance)
- Advise customers on travel rules, documentation, and restrictions
- Communicate with clients via phone, email, and live chat
- Coordinate with airlines and suppliers to resolve issues
- Respond to feedback and complaints in a calm, solution-oriented manner
- Work across multiple systems including Sabre, Amadeus (optional), CRM tools, and email

What We’re Looking For
- Minimum 1 year of experience in the travel industry (airlines, OTA, travel agency, etc.)
- Fluent in English, both written and spoken
- Knowledgeable of Amadeus GDS and other GDS platforms.
- Strong customer service and communication skills
- Detail-oriented and reliable, with the ability to work independently
- Comfortable working onsite in a fast-paced environment

What We Offer
- Competitive high base salary
- Uncapped bonuses - based on key performance indicators
- Professional training and ongoing support
- Office located in Cebu
- A team of motivated, travel-passionate colleagues
- Morning Shift

If you're ready to take your travel industry experience to the next level and love helping people, apply now - we’d love to meet you!