Job Description
Position Summary:
We are seeking a friendly, organized, and motivated Dental Assistant and Receptionist to join our dental team. This dual-role position involves both clinical support to the dentist and administrative duties at the front desk. The ideal candidate will have strong communication skills, attention to detail, and a passion for patient care.
Key Responsibilities:
Dental Assisting Duties:
- Assist the dentist during a variety of treatment procedures.
- Prepare treatment rooms and sterilize instruments according to infection control protocols.
- Take and develop dental X-rays (if qualified).
- Record and update patient medical histories and treatment notes.
- Ensure patient comfort before, during, and after procedures.
- Maintain dental supplies and monitor inventory levels.
- Follow all health and safety regulations and policies.
Receptionist Duties:
- Greet patients warmly and ensure a positive front desk experience.
- Answer phone calls, respond to emails, and schedule appointments.
- Confirm appointments and follow up on cancellations or rescheduling.
- Process patient registrations and update personal and medical records.
- Handle billing, payments, insurance claims, and EFTPOS transactions.
- Maintain patient confidentiality and comply with privacy regulations.
Skills and Qualifications:
- Certificate III or IV in Dental Assisting (or relevant experience).
- Prior experience in a dental or medical reception role is preferred.
- Proficiency in dental software (e.g., D4W, Exact, Oasis, or similar).
- Excellent verbal and written communication skills.
- Strong multitasking and organizational abilities.
- Professional, friendly, and empathetic manner.
- Current CPR and First Aid certification (or willingness to obtain).
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