GDS Expert

Job Overview

Job Description

Business Class is a global travel product company based in the United States. We specialize in the sale of business and premium class air tickets, offering the best prices and service for your flights.

Join our team as a GDS Expert and play a key role in delivering top-tier service to our clients.

GDS Operations Management:
- Manage and operate GDS platforms to book flights and other travel-related services.
- Ensure accuracy in all bookings, changes, and other transactions processed through the GDS.
- Troubleshoot and resolve any issues related to GDS flight operations.

Data Management and Reporting:
- Generate reports on booking patterns, cancellations, and other key metrics to support business decisions.
- Analyze data to identify trends, opportunities, and areas for improvement.

Customer Service:
- Assist travel agents with booking inquiries, special requests, and other customer service-related issues.
- Handle escalations and complex booking situations, ensuring a high level of customer satisfaction.
- Resolve any booking errors or discrepancies in a timely manner.

Compliance and Security:
- Ensure that all GDS transactions comply with industry regulations, company policies, and data security standards.
- Maintain confidentiality of sensitive client and company information.

Innovation and Strategy:
- Contribute to the development of new travel products and services by leveraging GDS capabilities.
- Provide input on strategic decisions related to GDS system usage and travel services offered by the company.
- Explore and implement new technologies or features that enhance the company's competitive advantage in the travel industry.

QUALIFICATIONS:
- At least 2 years or more of solid experience in using GDS platforms (Sabre, Apollo, Amadeus, etc)
- Exceptional verbal and written communication skills in English.
- Schedule Availability: Flexible to work on a Dayshift and selected Philippine Holidays.
- Willing to work Onsite - Cebu PH.

WE OFFER:

- Professional training
- Office in PH, Cebu
- Dynamic and motivated colleagues
- Morning shift