ServiceNow Business Analyst

Job Overview

Job Description

Job Title: ServiceNow Business Analyst
Experience: 5 to 8 years
Location: Coimbatore (Onsite for 3 months, then Remote)
Employment Type: Contract

Job Description:
We are seeking a highly skilled ServiceNow Business Analyst with 5 to 8 years of experience to join our team in Coimbatore. The initial engagement will be onsite for 3 months, followed by a remote work arrangement.

Key Responsibilities:
Collaborate with stakeholders to understand business needs and translate them into detailed user stories and requirements.
Work closely with development teams to ensure seamless implementation of ServiceNow solutions.
Conduct requirement gathering sessions, gap analysis, and process documentation.
Strong experience in ServiceNow Projects, with expertise in ITSM and additional modules (a plus).
Define and document Business Analysis (BA) processes and ensure adherence to best practices.
Work with cross-functional teams to drive ServiceNow implementations and enhancements.
Provide training and support to end-users as needed.

Requirements:
5 to 8 years of experience as a Business Analyst in ServiceNow projects.
Strong understanding of ServiceNow ITSM and additional modules (preferred).
Expertise in BA processes, requirement gathering, documentation, and user story creation.
Experience working in Agile/Scrum environments.
Excellent communication and stakeholder management skills.