ServiceNow Business Analyst (Hands-on ITOM (IT Operations Management)

Job Overview

Job Description

ServiceNow Business Analyst (Hands-on ITOM (IT Operations Management) module)

Overall Experience Level - 10 years

Relevant experience - 4 to 8 years into ServiceNow Business Analyst

Job location - Hyderabad (3 days/week onsite)

Summary:

Business Analyst with expertise in Requirement gathering, solution analysis and realize the changes in effective &

efficient way. Having in-depth understanding of the ITIL processes, hands-on expertise and delivering projects in

the domain of IT.

Responsibilities:

• Analyse complex business problems and determine an IT solution

• Gather data and analyse business and user needs, In terms of Functional and Non-Functionals

• Complete the requirement analysis to ensure that the solutions being designed are Available, Stable,

Performant, Usable and Maintainable.

• Work closely with Business, Architecture, Development and Testing teams in doing detailing the process

and the solution

• Enhancing the quality of IT products and services, analysing data to inform business decisions, and finding

technological solutions to business needs

• Apply ITIL best practices to improve and streamline IT service management processes

• Experience in analysing data to draw business-relevant conclusions and in data visualization techniques

and tools

• With good understanding on the Technology evolution, SAAS solutions, advise the business in adapting to

the right mix of fit for purpose solutions

• Identifies opportunities for asset reuse that reduces overall solution cost and development time

• Perform the validation of solutions is being built/realized, together with the business process Responsible

• Together with the project team you put the solution into production and roll it out in the organization.

Requirements:

• Bachelor's degree in Science/Engineering/Business Administration, or equivalent experience in related

field

• Minimum 10 years of IT experience and 4-8 years of experience as Business Analyst / Solution Analyst role

• Strong knowledge on any one of the platforms/packages (Ex: ServiceNow)

• Strong understanding of ITIL processes and ITOM model

• Experience with ServiceNow ITSM, ITOM, and other relevant modules.

• Good inter personal skills (Communication, Collaboration, Openness, Transparent..)

• Strong written and verbal communication skills including technical writing skills.

We are seeking a highly skilled and experienced Business Analyst with expertise in ServiceNow, ITIL processes, and

ITOM (IT Operations Management) model experience. The ideal candidate will have a strong background in the

implementation, migration, and maintenance of IT services and solutions.