Client relation executive

Job Overview

Job Description

Position Summary:
The Client Relations Executive will be responsible for managing client interactions, ensuring smooth operational processes, and supporting the sales and administration teams. This role requires a proactive and professional individual capable of handling client inquiries, coordinating payments, conducting follow-ups, and collecting feedback to enhance overall client experience.

Key Responsibilities:
Professionally welcome and assist walk-in clients, ensuring a positive first impression.

Conduct preliminary client consultations to understand requirements and provide accurate service information.

Collaborate with senior counsellors or management for detailed client engagements.

Oversee payment collection, reconciliation, and accurate record-keeping of transactions.

Perform follow-ups via calls, WhatsApp, and emails to facilitate client sign-ups and project completions.

Maintain and update client databases, enquiry logs, and payment records in CRM or Excel.

Prepare and organize application forms, agreements, and confidential client documents.

Assist in office administration, including scheduling, documentation, and internal coordination.

Support reporting activities, including sales and operational summaries for management review.

Maintain a professional and organized office environment, ensuring a smooth client experience.

Collaborate with marketing teams for basic promotions and client engagement initiatives.

Collect client feedback and reviews post-project completion to support continuous service improvement.

Qualifications & Requirements:
Nationality: Philippines, Nepal, Sri Lanka, or Pakistan.

Female candidates preferred.

Strong communication and interpersonal skills in English; knowledge of Arabic is a plus.

Minimum 1 year of experience in sales, client relations, or office administration (freshers may be considered).

Professional demeanor, punctuality, and attention to detail.

Proficient in MS Office (Word, Excel) and WhatsApp Business tools.

Ability to multitask and work efficiently in a corporate office environment.

Compensation & Benefits:
Salary: AED 1000 2000 + performance-based incentives

Work Location: Business Bay, Dubai

Visa: Not Provided