Customer Service Representative

Job Overview

Job Description

The Customer Service Representative will be responsible for engaging with clients, handling inquiries, and resolving issues in a professional and timely manner. You will serve as the first point of contact for our customers, providing support and building long-term relationships.

Key Responsibilities:

Respond to customer inquiries via phone, email, chat, or in-person

Provide accurate information about products/services and resolve issues effectively

Process customer requests, orders, and returns with attention to detail

Maintain and update customer records in company systems

Handle complaints with empathy and professionalism, ensuring customer satisfaction

Collaborate with other departments to address customer needs and feedback

Follow up with customers to ensure their issues are resolved and they are satisfied

Requirements:

Previous experience as a Customer Service Representative or in a similar customer-facing role is a plus

Strong communication and interpersonal skills

Ability to multitask, prioritize, and manage time effectively

Basic computer skills; proficiency in Microsoft Office or Google Workspace preferred

Problem-solving mindset with a positive and professional attitude

High school diploma required; additional qualifications are an advantage

What We Offer:

Competitive salary and performance incentives

Training and professional development opportunities

Supportive and collaborative team culture

Growth opportunities within the company