Mandarin Bilingual Speaker

Job Overview

Job Description

Mandarin Speaker Bilingual Customer Expert
Location: Rockwell, Ortigas
Work Setup & Schedule: Onsite Shifting Schedule
Salary: 75,000

About the Role
We are looking for a Mandarin-speaking Customer Expert to join our growing team. The role involves providing exceptional support and assistance to customers in both Mandarin and English, ensuring a smooth and satisfying customer experience.
This opportunity is open to both native and non-native Mandarin speakers with strong communication and customer service skills.

Key Qualifications
Proficient in Mandarin and English (spoken and written)
At least 6 months of experience in the BPO industry
Strong customer service orientation and problem-solving skills
Willing to work onsite in Rockwell, Ortigas
Amenable to a shifting schedule

Important Application Reminder

Please include the following in your CV for paper screening:
Detailed job description, duties and responsibilities from your previous roles
List of tools and software used
Any certifications or training relevant to customer service or language proficiency

Recruitment Process
Phone Screening and Validation
Profile Creation and English Assessment
HR Interview
Language Assessment (Mandarin)
Client Interview
Job Offer

Candidates without access to a laptop or computer at home may complete their assessments onsite.