Front Desk cum Sales

Job Overview

Job Description

Job Description
1. Customer Service & Consultation

Greet walk-in clients with a warm welcome

Assist customers with service information and product recommendations

2. Sales & Upselling

Promote grooming packages, membership deals, and retail products

Achieve monthly sales targets and assist with promotional campaigns

3. Appointment Management

Handle bookings via phone, WhatsApp, or walk-in

Coordinate grooming schedules with groomers and manage daily appointments

4. Cashiering & Data Entry

Manage payments, issue receipts, and update customer records in the system

Ensure daily sales reports and customer data are accurately maintained

5. Customer Follow-Up & Retention

Follow up with regular clients to remind about grooming schedules

Handle feedback, complaints, and ensure a positive customer experience

6. Store Operations Support

Assist with stock display, cleanliness of the front area, and basic store upkeep

Work closely with the grooming and hotel team to ensure smooth operations

Job Requirement

Sales experience, enjoys interacting with people.

Cheerful, confident, communicative, warm-hearted and approachable

Pet lovers, especially dog or cat owners, are preferred.

Good command of English, Bahasa Malaysia and Mandarin. (Need to liaise with China customer / supplier).

Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Basic knowledge of pet care (e.g., grooming frequency, skin issues, pet behavior).

Familiar with online marketing tools (e.g., Instagram, Xiaohongshu).

Previous experience in customer service, grooming, salon, or retail setting is a strong advantage.