Customer Service Representative (CSR)

Job Overview

Job Description

Job Title: Customer Service Representative

Job Summary:
We are seeking a dedicated and friendly Customer Service Representative to join our team. The CSR will act as the first point of contact for customers, providing product/service information, resolving issues, and ensuring an excellent customer experience. The ideal candidate is patient, detail-oriented, and has strong communication and problem-solving skills.

Key Responsibilities:
*Answer incoming calls, emails, and chats to assist customers with inquiries, complaints, and support requests.

*Provide accurate information about products, services, policies, and procedures.

*Handle and resolve customer complaints in a professional and timely manner.

*Process orders, forms, applications, and requests.

*Document and update customer records based on interactions.

*Follow up on customer interactions to ensure satisfaction.

*Escalate unresolved issues to appropriate departments or supervisors when necessary.

*Maintain a positive, empathetic, and professional attitude toward customers at all times.

*Meet performance targets such as response time, customer satisfaction, and call handling metrics.

Qualifications & Skills:

*Ssce,Ond,Hnd

*Proven experience in customer service or a related field is a plus.

*Excellent verbal and written communication skills.

*Strong active listening and problem-solving abilities.

*Ability to multitask, prioritize, and manage time effectively.

*Patience and empathy when dealing with difficult situations.

Work Environment:

Office-based, remote, or hybrid depending on company setup.

Salary Range: Competitive and based on experience.
Benefits: Work 3 times a week