Computer Operator

Job Overview

Job Description

1. Answer inbound and outbound customer calls.

2. Provide accurate information about products and services.

3. Handle and resolve customer complaints.

4. Record and update customer information in the system.

5. Process customer requests, orders, and payments.

6. Transfer calls to appropriate departments when necessary.

7. Follow company communication scripts and procedures.

8. Ensure customer satisfaction and maintain professionalism.

9. Escalate complex issues to supervisors or technical teams.

10. Prepare daily or weekly call reports.