Customer Service Representative

Job Overview

Job Description

1. Attend to customer inquiries and requests.

2. Provide information about products and services.

3. Handle customer complaints and resolve issues.

4. Process orders, payments, and returns.

5. Maintain accurate customer records and data.

6. Follow up with customers to ensure satisfaction.

7. Collect and report customer feedback.

8. Collaborate with other departments to solve problems.

9. Promote and upsell company products or services.

10. Maintain professionalism and uphold company image.