IT Support & Social Media Manager

Job Overview

Job Description

About Us:

Runs and Trails Thermocool Showroom is a trusted retailer of Thermocool appliances and electronics, committed to providing customers with quality products and excellent service. We are looking for a versatile and tech-savvy professional to handle both IT support functions and social media management to strengthen our showroom operations and online presence.

Role Overview:

The IT Support & Social Media Manager will be responsible for ensuring smooth technology operations within the showroom while also managing the brand’s online presence. This dual role requires strong problem-solving skills, customer service orientation, and creativity in digital marketing.

Key Responsibilities:
IT Support:

Provide technical support for hardware, software, and networking issues within the showroom.

Maintain and troubleshoot POS systems, printers, internet connectivity, and other IT equipment.

Ensure data security, backups, and proper system updates.

Liaise with external vendors for technical issues beyond in-house expertise.

Train showroom staff on basic IT tools, software, and troubleshooting.

Social Media Management:

Develop and manage the showroom’s social media pages (Facebook, Instagram, WhatsApp Business, etc.).

Create engaging content to promote Thermocool products, offers, and campaigns.

Respond promptly to customer inquiries and comments on social platforms.

Plan and execute digital marketing campaigns to drive showroom foot traffic and sales.

Track and analyze social media performance and provide reports with improvement recommendations.

Collaborate with the sales team to align social media promotions with showroom activities.

Qualifications & Skills:

Bachelor’s degree in IT, Computer Science, Marketing, or related field (OND/HND acceptable with experience).

Proven experience in IT support/technical support.

Hands-on experience with hardware, networking, and troubleshooting.

Proficiency in social media platforms and digital marketing tools.

Creative skills in graphics or video editing (Canva, Photoshop, etc. is an added advantage).

Strong communication and interpersonal skills.

Ability to multitask and balance technical and creative tasks effectively.

Customer service-oriented with a proactive mindset.

How to Apply:

Interested candidates should send their CVs to with the subject line:
Application IT Support & Social Media Manager (Runs and Trails Thermocool Showroom)