Customer Service Representative

Job Overview

Job Description

* Respond to customer inquiries promptly via phone, email, chat, or social media.
* Resolve customer issues and complaints with empathy and efficiency.
* Provide accurate, valid, and complete information using the right tools and resources.
* Process orders, forms, applications, and requests.
* Follow communication procedures, guidelines, and policies.
* Escalate unresolved issues to the appropriate internal teams.
* Keep detailed records of customer interactions and transactions.
* Identify and suggest opportunities for continuous improvement in processes or services.