Customer care officer

Job Overview

Job Description

customer care officer, also known as a customer service representative or customer support agent, is a professional who acts as the primary point of contact between a business and its customers. Their responsibilities include:
Handling customer inquiries and complaints
Resolving issues
Ensuring customers have a positive experience
Processing orders and returns
Managing customer feedback
Maintaining customer records
Providing information about products and services
Some skills that are important for customer care officers include: Empathy, Clear communication, Patience, Interpersonal skills, and Problem-solving.