Customer care executive

Job Overview

Job Description

call center BPO executive, also known as a customer care representative (CSR), is a frontline employee who deals with customer communication and support. Their responsibilities include:
Answering customer queries and complaints
Providing solutions to customer problems
Ensuring customer satisfaction
Building strong customer relationships
Communicating with customers via calls, email, chat, and social media
Processing orders, forms, and applications
Providing information about products and services
Processing returns

BPO stands for business process outsourcing, which is a broader term that includes customer-facing and behind-the-scenes tasks like accounting, HR, marketing, and sales. Call centers, on the other hand, primarily focus on customer communication and support.
Some job requirements for a call center BPO executive include: 12th pass, Basic computer knowledge, and Basic Excel