IT Help Desk Lead jobs in Bangalore or Bengaluru

Job Overview

Job Description

Responsibilities:

• Provide technical support to customers and employees via phone, email, and chat

• Troubleshoot and resolve technical issues

• Manage the IT help desk team

• Ensure customer inquiries are answered in a timely and professional manner

• Monitor and maintain the IT help desk system

• Create and maintain user accounts

• Provide training and guidance to team members

• Ensure all IT related policies and procedures are followed

Requirements:

• Bachelor’s degree in Computer Science or related field

• At least 2 years of experience in a similar role

• Excellent customer service skills

• Strong technical knowledge

• Ability to troubleshoot and resolve technical issues quickly and efficiently

• Ability to work independently and as part of a team

• Excellent communication and interpersonal skills

Send resume to hr@ inspireglobalsolutions. com or Contact 99003 27273

Tags