Job Overview

Job Description

We are seeking an empathetic and tech-savvy Customer Service Representative to provide exceptional support to customers. In this role, you will communicate with customers via chat and email to address inquiries, troubleshoot issues, and ensure a seamless experience. Your ability to deliver timely and effective solutions will contribute to customer satisfaction and brand loyalty.

• Respond to customer inquiries across multiple channels like chat and email, ensuring timely and accurate assistance
• Troubleshoot service-related problems, provide step-by-step guidance, and escalate issues as needed to appropriate teams
• Assist customers with billing inquiries, service upgrades, plan changes, and account updates.
• Educate customers about the company’s broadband and video services, features, and self-service tools.
• Maintain detailed and accurate records of customer interactions
• Build positive relationships & demonstrating empathy, and exceeding customer expectations.
• Meet or exceed key performance indicators, including response time, resolution rate, and customer satisfaction scores

Who You Are:

To be considered, candidates are expected to have the following

Required Qualifications:

• Bachelor's Degree/Diploma in any Discipline.

• 2 years of experience in a customer service role in a call center setting
• Strong written English communication skills, with the ability to adapt to different channels (chat & email).
• Basic technical proficiency, including familiarity with CRM software and troubleshooting common connectivity issues.
• Exceptional problem-solving skills and attention to detail.
• Ability to handle multiple tasks and manage time effectively in a fast-paced environment

Preferred Qualifications:

At least 1 year of experience in the broadband, telecommunications, or video services industry.

Proficiency with live chat platforms and ticketing systems.

Strong understanding of network connectivity or technical support principles.

Conatct 99003 27273

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