IT Technician

Job Overview

Job Description

We are seeking a skilled and proactive IT Technician to provide technical support, maintain IT systems, and ensure smooth functioning of hardware, software, and network infrastructure. The ideal candidate should have a problem-solving mindset, good communication skills, and the ability to troubleshoot and resolve IT issues efficiently.

Key Responsibilities

• Install, configure, and maintain computer hardware, software, printers, and peripherals.
• Provide first-level technical support to employees via phone, email, or in-person.
• Troubleshoot hardware, software, and network issues promptly.
• Manage and maintain network connections, Wi-Fi, and internet services.
• Perform regular system updates, backups, and security checks.
• Assist in the setup and configuration of new employee workstations.
• Maintain inventory of IT equipment and software licenses.
• Coordinate with vendors for repairs, maintenance, and purchasing IT equipment.
• Document IT processes, incidents, and resolutions for future reference.
• Support data protection, cybersecurity, and compliance initiatives.

Qualifications & Skills

• Bachelor’s degree or diploma in Information Technology, Computer Science, or related field.
• 1–3 years of experience as an IT Technician or in a similar technical support role.
• Strong knowledge of operating systems (Windows, macOS, Linux).
• Familiarity with networking concepts (LAN/WAN, TCP/IP, DNS, DHCP).
• Knowledge of Microsoft Office 365, email configuration, and cloud tools.
• Good problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Ability to work independently and as part of a team.

Preferred Certifications (Optional but an advantage)

• CompTIA A+
• Microsoft Certified: Modern Desktop Administrator Associate
• Cisco Certified Network Associate (CCNA)
• ITIL Foundation

Contact 99003 27273

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