Customer Support Executive Technical Support and Sales

Job Overview

Job Description

Important Notice: Please read the following carefully before applying:
• This position requires flexibility to work during evenings, weekends, and holidays within the company’s operational window (8 AM to 12 AM EST, 7 days a week).
• Excellent communication skills in English, Hindi, and Gujarati are mandatory.
• Starting remuneration is ₹25,000/month . If you do not meet these criteria or do not agree with the remuneration, please do not apply .

Job Overview:

To deliver the best possible support experience to our customers, we are hiring a Customer Support Executive with strong technical knowledge and a customer-first attitude . You will interact with our US-based customers to provide application support, troubleshoot issues, and also contribute to upselling or onboarding new customers.

Key Responsibilities:
Technical Support:
• Speak directly with customers over the phone to understand and resolve application-related issues.
• Diagnose technical problems, provide solutions, and guide users through step-by-step processes.
• Offer timely follow-ups and status updates to customers.
• Create and maintain documentation of issues, resolutions, and FAQs.
• Escalate unresolved issues to the technical team when needed.
Customer Success & Sales:
• Assist new customers with onboarding and product walkthroughs.
• Understand customer needs and recommend additional features or services.
• Convert support interactions into potential upselling opportunities.
• Ensure high levels of customer satisfaction and engagement.
Process & Documentation:
• Maintain detailed and accurate case records.
• Provide feedback to product and development teams based on customer interactions.
• Continuously enhance your product knowledge and technical skills.

Qualifications:
• Bachelor’s degree in any discipline (Computer Science or related field preferred).
• 1–3 years of experience in customer/technical support or sales (Freshers with strong skills may be considered).
• Excellent spoken and written communication in English, Hindi, and Gujarati .
• Prior experience working with US customers is a strong advantage.
• Comfortable working independently in a remote setting and adhering to EST time zone.

What We Offer:
• Stable, long-term remote work opportunity
• Supportive team and onboarding training
• Opportunity to grow into senior customer success or tech roles based on performance
• Exposure to international customer base

Contact 99003 27273

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