Telecalling

Job Overview

Job Description

Telecalling is the practice of making phone calls to potential or existing customers to generate sales or leads, or to provide customer service. Telecallers are representatives of a company who communicate with customers on behalf of the business.
Telecalling is an important part of many businesses and can be used for a variety of purposes, including:
Sales and marketing: Telecallers can promote products or services, qualify leads, and conduct market research
Customer service: Telecallers can provide support to customers, answer questions, and handle returns and exchanges
Lead generation: Telecallers can generate leads for sales or close sales
Appointment setting: Telecallers can set appointments for customers
Collections: Telecallers can collect payments from customers
Telecallers should have excellent verbal communication and persuasion skills, and be able to represent the company accurately. They may also need to perform paperwork or documentation based on their conversations with customers.
Telecalling software can help businesses manage their calling operations and improve the customer support process. Some tools and technologies used in telecalling software include omnichannel support technology, predictive dialing, and cloud call center technology.