Senior Engineer

Job Overview

Job Description

Install, configure, and maintain desktops, laptops, printers, and other IT peripherals.
Manage network infrastructure, including LAN, WAN, routers, switches, cctv, access control devices, licenses and firewalls.
Provide technical support and troubleshooting for hardware, software, and network-related issues.
Install and update operating systems, software, and security patches.
Monitor system performance, security, and backups to ensure business continuity.
Support email, VPN, VoIP, and remote access solutions.
Manage user accounts, permissions, and access control.
Document IT assets, configurations, and technical procedures.
Attend and effectively close the service tickets within the SLA.
Coordinate with vendors for hardware and software procurement and support.
Provide training and assistance to end users on IT best practices.
Understand, implement and manage the IT Infra set up as per ISO/IEC 27001 requirements.

Tags