Customer support Executive

Job Overview

Job Description

• Serve as the primary contact for assigned customers, handling inquiries and providing best practice guidance.
• Manage successful product implementation and superior onboarding experiences.
• Build and maintain strong client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Nurture high-growth customers to capitalize on expansion opportunities.
• Ensure timely and successful delivery of solutions according to customer needs and objectives.
• Communicate progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and identify areas of improvement.
• Forecast and track key account metrics.
• Prepare reports on account status and assist with challenging client requests or issue escalations as needed.

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