Tele Calling

Job Overview

Job Description

• Work with excel sheets to help people find access to essential medical services in their neighborhood.
• Empathetic communication with callers to understand their needs, and provide relevant solutions.
• Inbound and outbound calling to answer to medical needs of callers and directing them for medical consultation.
• Keep records of callers interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions that are taken. Process issues, forms, and applications.
• Follow up to ensure that appropriate actions were taken on patients' requests.
• Refer unresolved tickets/ medical needs or special requests to designated departments for further investigation.

Responsibilities and Duties

• Will be responsible to handle inbound calls from the patients/complainant and direct them towards concerned medical practitioners.
• Applicants must enjoy working in a fast-paced environment and be able to thrive under pressure to ensure maximum tickets are closed.
• Should have good interpersonal skills and ability to understand the consultation requirement and based on the same should be able to give recommendations.
• Strong Inbound / Outbound call handling potential.
• Should have Excellent Hindi and English communication skills.
• Should be open minded and ready to learn.
• Follow-up with callers & internal team.
• Demonstrate value & ethos of Sewa.

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