Front Desk Personnel

Job Overview

Job Description

Key Responsibilities
1. Greeting and Welcoming: Greet and welcome clients, guests, or patients in a friendly and professional manner.
2. Reception Duties: Manage the front desk, answer phone calls, respond to emails, and handle walk-in inquiries.
3. Check-in and Check-out: Process check-ins and check-outs, handle room assignments, and ensure accurate billing.
4. Reservation Management: Manage room reservations, cancellations, and modifications.
5. Customer Service: Provide exceptional customer service, resolve complaints, and address concerns.
6. Data Entry: Accurately enter guest information, reservations, and payment details into the property management system.
7. Cash Handling: Handle cash, credit card transactions, and other forms of payment.
8. Security and Safety: Monitor the front desk area, ensure security and safety protocols are followed, and report any incidents.
9. Communication: Communicate with other departments, such as housekeeping, maintenance, and management, to ensure seamless operations.
10. Record Keeping: Maintain accurate records, including guest registration cards, reservation records, and payment receipts.