Engineer Customer Support

Job Overview

Job Description

upport teams work 24*7 and 365 days a year. Candidate will be required to answer inbound Emails / Chats / Phone calls from Enphase customers during assigned hours. Candidate must be open to work on weekends and night shifts.
· Conducting remote troubleshooting of products.
· Troubleshooting, approving, and executing warranty claims.
· Providing pre-sales information about products.
· Documenting all activity in a central CRM/Help Desk software platform.
· Coordinating with Engineering with tracking of field-issues, and subsequent product modifications, logging product bugs in a central database. Assisting other team-members with troubleshooting and/or administrative tasks as needed.
· Participating in ongoing training/education of industry standards and product-specific information.
· Abiding by all company policies and standards of conduct contained in the employee-manual.

Tags