ServiceNow Implementation Specialist, Human Resources

Job Overview

Job Description

Request ID: 702947

Role/Title: GA TECH ASC - ServiceNow Implementation Specialist, Human Resources

Client: State of Georgia

Remote

Agency Interview Type: Web Cam only

The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client’s selection date.

General Description :

The ServiceNow Implementation Specialist Human Resources will work with the agile development team focused on the deployment of deploying the HRSD Professional module at the Georgia Institute of Technology.

Job Description :

Assumes 40 hours a week for 52 weeks in support of the ASC Deployment on Team Bravo. The implementation specialty is initially for HRSD, but will be swapped for other specialties needed as initiative progresses.

The ServiceNow Implementation Specialist Human Resources will work with the agile development team focused on the deployment of deploying the HRSD Professional module at the Georgia Institute of Technology.

Major Responsibilities:

• Coordinate with business stakeholders and current consultants to understand and refine the path for HR

Support at Georgia Tech.

• We have a high-level execution plan for HRSD with a go-live in October. The Implementation Specialist will

guide a methodical approach to defining Centers of Excellence (COEs), HR Topics, HR Categories, HR

Services, and the deployment of the Employee Self Service Portal, based on the Now Create Implementation

methodology.

• Provide guidance and best practices for leveraging Universal Request, Process Automation Designer, and

Playbooks to compliment/enhance HR Case Management.

• Provide ongoing feedback/guidance on developer work to ensure adherence to best practices and maintain

proximity to out-of-the-box.

Work Location: 100% Remote

Required / Desired Skills

3+ years working as a ServiceNow Implementation Specialist for Human Resources including the Quebec version and beyond

Required

ServiceNow Certified Implementation Specialist (CIS) in Human Resources strongly preferred

Highly desired

Working knowledge of the Now Create Implementation methodology required

Required

Solid understanding of the ServiceNow platform, ServiceNow’s Common Services Data Model (CSDM) and configuration management database (CMDB)

Required

Strong experience implementing HR Service Delivery in a complex business organization

Required