Accessibility

Accessibility

  • Content descriptions
  • Screen reader compatibility
  • Keyboard
  • Usability

Content descriptions

We are committed to providing meaningful descriptive text for understanding our content. Common areas that require meaningful alternative text are photos and images, important icons, charts, and other data visualizations. Descriptive and meaningful content is also important when filling out forms. If you are finding it difficult to understand our content, please let us know. Or submit a request our support team will help you

If you would like to write to our support team, please describe any issues you may be experiencing in detail so that we can best understand. Examples could include: not being able to access descriptions using assistive technology, descriptions missing, descriptions not meeting the equivalent of the visual, forms missing instructions, instructions not being associated with form fields. If applicable, please also include the type of assistive technology you are using, the version, your browser and operating system, and the page name or website address.

Screen reader compatibility

We committed to ensuring an accessible experience for all people who use our website. Screen reader compatibility is an important piece of this commitment. If you have trouble using our website with a screen reader, please let us know!

“Screen reader compatibility” is a wide topic that includes technical issues such as lack of announcements, too many announcements, improper ordering, improper focus handling, and vague or missing labels, among other things. It also includes less tangible issues, like unexpected element types, status ambiguity, or general frustration due to code patterning.

Before submitting an inquiry, please ensure you are using one of our preferred assistive technology and browser combinations.

If you would like to write to our support team, please describe any issues you may be experiencing in detail so that we can best understand how to reproduce them. We also appreciate the inclusion of the type of assistive technology you are using, the version, your browser and operating system, and the page name or website address.

Keyboard

We committed to providing keyboard accessibility in all of our components. If you are having trouble using website with a keyboard, or with a screen reader and keyboard commands, please let us know.

Some examples of keyboard accessibility issues include not being able to reach elements via keyboard, interactive controls not responding via keyboard, the focus order being unpredictable or mismanaged, and not reliably being able to use screen reader shortcuts.

For those not using a screen reader, we recommend clearing your browser cache and cookies as a preliminary step before submitting an inquiry.

If you would like to write to our support team, please describe any keyboard issues you may be experiencing in detail so that we can best understand how to reproduce them. We also appreciate the inclusion of assistive technology, if applicable, along with the version, your browser and operating system, and the page name or website address.

 

Usability

We strive to enrich people's lives through our digital offerings. We do our best to design and develop experiences that are effective, efficient, and easy to use. If you are having trouble using parts of our website, please let us know.

If you would like to write to our support team, please describe any usability issues you may be experiencing in detail so that we can best understand how to reproduce them. Also please include your assistive technology, if applicable, along with the version. Examples include use of a magnifying tool, screen reader, voice control or voice recognition software, or High Contrast Mode on Windows. We also appreciate the inclusion of your browser and operating system along with the page name or website address.

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