Front Desk/Customer service Representative

Job Overview

Job Description

Be the friendly first point of contact for clients, getting their questions answered and issues quickly resolved.
Answer a high volume of inbound telephone calls, through a routed system.
Handle sensitive material in a confidential manner, always protecting the confidentiality of clients as defined by HIPAA.
Demonstrate respect and regard for the dignity of all visitors / clients and fellow employees to ensure a professional, responsible, and courteous environment.
Ensure that clients are compliant with court requirements and the proper notations are in their file.
Schedule appointments for clients with thorough and accurate data.
Help clients understand various options and complementary programs available to them through Prodigy.
Help support Prodigy’s mission to, Improve public safety by employing evidence-based practices and life changing experiences through supervision and cognitive behavioral education and treatment.