Job Description
This position is full-time (40 hours/week) with full benefits. We offer 2 weeks of paid training - 8:30am to 5pm ET Monday Friday. Following training you will begin your assigned scheduled shift, which will include one weekend day. You will need to be flexible to work 8-hour shifts during normal business hours, 8am to 8pm ET, 7 days a week. We provide all computer equipment needed to perform your job from home.
A Day in the Life
• Provide service to customers via telephone and/or electronically
• Assess caller’s needs, clarify information, research any issue, and provide solutions and /or alternatives
• Handle calls in an efficient manner, minimizing driver/client time to resolve issues
• Strive for first call resolution
• Exhibit applicable empathy during each call ensuring a superior customer experience
• Meet personal/team qualitative and quantitative targets
• Work effectively in a team environment, and when needed - provide back-up support for administrative tasks
Requirements
• High School Diploma
• Microsoft Office Suite (Word, Outlook, Excel) competency
• Ability to learn and navigate new software quickly
• Professional communication with customers via telephone and email
• 1+ years of customer service experience, contact center experience preferred but not needed
• Ability to work effectively with others and contribute to team task accomplishments