CSR Customer Service Representative (Remote)

Job Overview

Job Description

This position is full-time (40 hours/week) with full benefits. We offer 2 weeks of paid training - 8:30am to 5pm ET Monday Friday. Following training you will begin your assigned scheduled shift, which will include one weekend day. You will need to be flexible to work 8-hour shifts during normal business hours, 8am to 8pm ET, 7 days a week. We provide all computer equipment needed to perform your job from home.

A Day in the Life

• Provide service to customers via telephone and/or electronically

• Assess caller’s needs, clarify information, research any issue, and provide solutions and /or alternatives

• Handle calls in an efficient manner, minimizing driver/client time to resolve issues

• Strive for first call resolution

• Exhibit applicable empathy during each call ensuring a superior customer experience

• Meet personal/team qualitative and quantitative targets

• Work effectively in a team environment, and when needed - provide back-up support for administrative tasks

Requirements

• High School Diploma

• Microsoft Office Suite (Word, Outlook, Excel) competency

• Ability to learn and navigate new software quickly

• Professional communication with customers via telephone and email

• 1+ years of customer service experience, contact center experience preferred but not needed

• Ability to work effectively with others and contribute to team task accomplishments