Customer Dispatch Coordinator

Job Overview

Job Description

Customer Dispatch Coordinator needs 3 years’ customer service, dispatch and service industry experience
Customer Dispatch Coordinator requires:
Proficient with computers, Windows applications (Oracle experience a plus).
Requires a high energy level with a focus toward customers and a strong desire to succeed.
Good organizational skills, attention to detail and excellent communication skills are required.
Schedule general service calls, prepare and invoice service calls.
Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections

Customer Dispatch Coordinator duties:
Be an integral part in the continued success and growth of the Service Department.
Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the system.
Communicate with our Service Resource Center for all service calls.
Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.
Reassign work as needed, making judgments based on current workloads & priorities.
Regular contact of customer to communicate status changes.
Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
Validate and perform invoicing transactions for service calls in Nexgen daily.
Completed service calls to be invoiced within 48 hours.
Maintain confidentiality of customer and employer information at all times.
Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.