Customer Service Rep

Job Overview

Job Description

Customer Service Rep needs 5+ years’ experience
Customer Service Rep requires:
Excellent communication skills
Verbal and written ability required
Ability to interact with all levels of customer organization
Strong Customer focus: demonstrated ability to develop and maintain positive customer relationships
Excellent organizational skills required
Must be able to multitask and assure extended tasks are followed up and completed
Self-directed and motivated
Experience with Microsoft Office products (Excel, Word,)
Experience working with web-based technology
SAP experience

Customer Service Rep duties:
Resolve customer complaints; consult with production, shipping, warehouse or common carrier personnel to trace missing or delayed shipments
Analyzes and evaluates problems with communication and/or processes related to scheduling production orders through the plant and recommends solutions
Provide customer resolution for complex installations restoring customer application and confidence in the product
Assure all details are identified and communicated. Example: parts, carts, services, shipping requirements, delivery expectations, etc
Assure all documentation and paperwork processed and forwarded to appropriate departments to initiate processing
Ability to handle and process customer complaints and concerns in a professional manner