Graduate of Bachelor of Science in Information Technology or related courses
Has at least 4-5 years of experience or 3 end-to-end full life cycle implementations of Microsoft Dynamics 365 CRM and the Power Platform
Expertise of the Power Platform COE and all governance components
Familiarity and understanding of Power Platform licensing structure, plans and the costs associated
Experience working with SharePoint Designer workflows, InfoPath, or any other solution type conversion to Power Platform solutions
Familiar with Azure DevOps or other similar enterprise planning and delivery tools
Familiarity with Azure logic apps and Azure functions
Ability to work with functional teams with both onshore and offshore resources
Ability to demonstrate a clear approach to methodology as well as functional capabilities
Microsoft Dynamics CRM and Power Platform Certifications
Ability and a good level of knowledge with project tools such as Azure DevOps (TFS, VSTS), MS Project, MS PowerPoint, Word, and Visio
Experience in solution delivery with tools other than Power Platform such as Office 365, D365, etc.
Good analytical, communication, interpersonal, and presentation skills
Responsible for the design and development, modifications or extensions to the standard Microsoft Dynamics 365 CRM applications focusing on the customer service module.
Act as a product Subject Matter Expert in Power Apps, Power Automate and stay up to date on the new features and updates in the Power Platform
Responsible for coding, unit testing and creating supporting documentation for Microsoft Dynamics based solutions.
Designing and delivering Dynamics 365 and Power Platform based solution
Implement related customizations and reports to model the client’s organizational processes as directed based on the system architecture.
Facilitate functional workshops with customers, document requirements, and design appropriate solutions
Provide client support at the appropriate time of the overall implementation cycle
Work with the internal Team to deliver super-user and end-user training, as needed
Deliver internal sessions on best practices and new functionality as well as features