Agency Coordinator

Job Overview

Job Type
Full Time
Date Posted
3 months ago

Job Description

Title: Agency Coordinator
Location: Hartford, CT, USA
Length: Long term
Restriction: W2 or C2C


Hybrid - few days per week onsite ** Webcam interview very long term project initial PO for 1 year with multiyear extensions *** Proof of vaccination required; Candidate may be expected to travel within the state of Connecticut to offsite meetings/trainings after Coronavirus restrictions are lifted, in accordance with safety protocols. mileage will be paid

Job Description:

The Criminal Justice Information System (CJIS CT) Public Safety Agency Coordinator reports to the CJIS CT Onboarding Team Project Manager and may be assigned to work with additional managers as needed. The Agency Coordinator is responsible for (a) finding who the key onboarding (training and IT connectivity) contacts of police departments and/or criminal justice agencies are (b) making initial introductions or re introductions between each determined law enforcement/criminal justice agency and CJIS CTs onboarding team (c) coordinating and scheduling approved police officers and agency staff members to take CISS Search courses, (d) working with CISS Search trainers to support CISS learners needs before, during, and after training, (e) tracking the numbers of people trained per set time period, and (f) providing additional customer service support and team support where needed.

Specific Services Required:

Provide stellar customer service to individual police department and criminal justice agency stakeholders (stakeholders) who have CISS user accounts:

Properly respond to questions, issues, concerns, and ideas of police department and criminal justice agency staff members
Regularly follow up with CJIS CT Onboarding Team (Onboarding liaisons, Onboarding Scheduling Coordinator, and Manager) and customers before, during, and after the onboarding process ensuring Criminal Justice and Law Enforcement customer needs are not neglected, forgotten, ignored, or delayed
Create PPT presentations to present statistics and mitigations for onboarding challenges and onboarding progress
Document relevant processes to ensure standardized onboarding coordination, using Microsoft 365 and other relevant products
Internally audit, document and monitor Police Department and Criminal Justice Agency progress and statistics to determine how CJIS CT can better serve stakeholders or assist stakeholders with increasing their CISS usage and trainings
Effectively work with the onboarding of police departments and criminal justice agencies (stakeholders)
Able to meet CJIS CTs onboarding quota without excuses
Accurately represent the voice of the CJIS CT Onboarding Team and understand/empathize with the voice of current and prospective agency stakeholders
Reach out to agency contacts to find and identify (new and updated) potential users to be trained for CISS Search
Reach out to agency contacts to find and identify who should no longer have access to CISS Search
Schedule training and follow up before, during, and after training to guarantee a successful training experience for each user
Respond to learners needs before, during, and after training sessions
When encountering issues and risks, will always ideate possible mitigations for them
Educate agency stakeholders about the onboarding process and CISS application while helping to drive the CISS value for customers
Help to create a criminal justice integrated family environment where prospective agency stakeholders become CISS users and current agency CISS users become evangelists of the CISS application
Properly follow up with CJIS CT public safety liaisons during the onboarding process of an agency before or during an imminent risk
Respectfully and aggressively pursue and follow up with needed stakeholders to engage them into beginning and continuing the onboarding process
Ensure Public Safety Liaisons are consistently booked for training
Serve as backup CISS Trainer, if needed
Perform other duties as assigned by the CJIS CT Executive Director or CJIS CT Program Manager
Desired Skills / Experience:

Experience working in a Law Enforcement, Criminal Justice, or government setting
Experience working in sales, customer service support, and/or training for 3 or more years
Familiarity with corporate like marketing/sales principles while balancing being in a government environment
Resides in the State of Connecticut
Required Skills/Experience

The individual must be:

A Self starter, dependable, and must possess exemplary work ethic
Excellent time management. Must be able to meet aggressive deadlines without excuses.
Focused, not easily distracted. Can work without being micro managed.
Experienced working on onboarding and/or recruitment teams
Very Important: Experience working as a team player who also boldly rises to the occasion to create appropriate untapped onboarding opportunities and mitigations for onboarding challenges
Not afraid to think creatively outside of the box while respecting proper protocols such as paramilitary protocols
Highly cooperative and able to develop positive working relationships with others. Must have experience working well with project and program managers.
Comfortable speaking to customers and communicating in a respectful and professional manner
Able to demonstrate a very strong working knowledge of MS SharePoint, Word, PowerPoint, Outlook, Teams, and Excel during the interview process
Understanding of onboarding stakeholders in a new technology implementation
Able to Deliver CISS presentations and demos with flexibility if any changes, issues, concerns, or questions occur suddenly
2 to 4 year college graduate (or commensurate work experience related to this position is acceptable)
Excellent and have error proofed writing skills (limited to no spelling/grammatical/punctuational/etc errors)

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