Front desk agent

Job Overview

West Chester
Job Type
Full Time
Date Posted
2 months ago

Job Description

Greets, registers, and assigns rooms to guests following established check-in/check-out procedures.
Completes AM and/or PM checklists as assigned by Front Office Manager or MOD.
Issues room keys and follows room key procedures.
Transmits and receives telephone messages, serves as hotel operator relief.
Answers PBX Telephones
Answers inquiries pertaining to hotel services; registration of guests, shopping, dining, entertainment, and travel directions.
Keeps records of room availability and guests accounts
Computes bills, collects payment, and makes change for guests.
Makes and confirms reservations.
Posts charges such as room, food, liquor, or telephone to ledger.
Makes restaurant, transportation, or entertainment reservations and arranges for tours.
Deposits guests valuables in hotel safe or safe deposit box, according to procedures.
Maintains knowledge of various room types and rates.
Utilizes the front office computer system.
Informs and follows property emergency procedures.
Other related duties.

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