Bpo telecaller

Job Overview

Job Description

BPO telecaller's job is to facilitate communication between a business and its customers by making calls, answering questions, and resolving issues:
Outbound calls
Make calls to potential or existing customers to promote products or services, generate leads, and meet sales targets
Inbound calls
Handle calls from customers who have questions, complaints, or need help with products or services
Customer service
Interact with customers in a friendly, professional manner to address concerns and offer solutions
Record keeping
Maintain accurate records of interactions
Some skills and qualifications that are helpful for a BPO telecaller include: Excellent communication skills, Strong people skills, Ability to close sales through negotiation, Research skills, and Knowledge of CRM software programs and telephone systems.