Customer Care Manager

Job Overview

Job Description

WE ARE HIRING
Position: Manager - Customer Care

• Qualification: Graduate/ MHA/ MBA
• Experience: 5 - 10 Years in Hospital/ Healthcare
• Location: Koramangala, Bangalore

Key Responsibilities:

• To be responsible for accurate & timely billing by ensuring that all the protocols and procedures are followed.
• To achieve the highest levels of patient experience at all points of contact with the patient by managing end-to-end patient care from admission to discharge through continuous monitoring, re-engineering of processes, and training of employees.
• Oversee the front office executives in accurate and timely billing for patients to prevent delay in discharge and thereby enable the optimum utilization of infrastructure facilitates.
• Identify training needs of employees at center on various aspects such as care, communication and business etiquette etc.
• Liaise with the legal, government, political, and social, IR environment to ensure successful operations of all facilities within the Center.

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