Customer Support Associate

Job Overview

Job Description

About Us:
Through Bhanzu, we aim to eradicate math phobia and encourage careers in math and STEM fields among learners from across the world. Bhanzu is bridging the gap between dreams and competence enabling students to realize their full potential and introduce them to science, coding and AI, through the lens of math.

About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Learning Experience Manager. The primary responsibility of this role is to handle customer inquiries, process refunds, and implement retention strategies to ensure customer satisfaction and loyalty. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a passion for delivering exceptional service.

-Act as a single point of contact and be the face of Bhanzu support for the customers.
-Respond to customer Refund queries in a timely and accurate way, via phone, email or chat.
-Proactive outbound calling to build rapport with the customers.
-Identify customers’ needs and requirements and propose suitable solutions quickly and efficiently by coordination with cross-functional teams.
-Follow-up with customers to ensure their issues are resolved.
-Build and maintain long-lasting relationships with existing customers.
-Maintain a deep knowledge of company products and services.

Requirements:
-Degree in management, marketing, communication, or a similar field.
-Excellent written, verbal skills and interpersonal skills.
-Good conflict resolution and problem-solving skills.
-Ability to multi-task and display patience when handling tough cases.

Note :
1) Immediate joiners required
2) It's Individual contribution role

3) Freshers can apply

Job Type: Full-time

Application Question(s):

• Are you comfortable working 6 days incl. sat and sun?
• what is your current CTC?
• We must fill this position urgently. Can you start immediately?
• Do you have a laptop ?
• What is your level of proficiency in English?
• Are you comfortable working in the night shift (US)

Education:

• Bachelor's (Preferred)

Work Location: HSR Layout, Bangalore

Job Type: Full-time

Pay: Up to ₹550,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Application Question(s):

• Will you be able to join immediately
• Do you have a laptop for official purpose?
• What is your level of proficiency in English?
• What is your current CTC ?
• How many years of Experience do you Carry in resolving customer queries?
• Are you comfortable working 6 days in a week (inc. Sat & Sun, weekoff is between MON-FRI ) ?
• Are you comfortable working in office (HSR Layout, Bangalore) ?
• Are you comfortable working in night shift ( Any 9 hrs between 9PM - 9AM) ?

Education:

• Bachelor's (Required)

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